Physician Coaching

Benefits of Coaching Physicians

MedAchieve is the first business coaching company dedicated to healthcare in the United States and Canada. Through co-creative partnerships with our clients, we develop quality improvement initiatives that generate exceptional results in their businesses. These initiatives include improved patient-physician communications, teamwork and streamlined strategic planning, improved medical outcomes and decreased medical liability. The results area a more satisfying and less stressful workplaces and lifestyles with higher profitability for our clients. MedAchieve serves a variety of clients, from individual medical practitioners to large physician practices, medical insurance companies, malpractice liability insurance companies and hospitals.

In addition to custom programs designed for client needs, CLC presents nationally on many topics such as:

  • Developing the Physician Leader
  • Stress and Time Management
  • Managing the Disruptive Physician
  • Practice Management
  • Lowering Malpractice Risk

Developing the Physician Leader

Increasingly, physicians are being asked to step into leadership roles in the medical institutions in which they practice. In this rapidly changing healthcare environment, this leadership responsibility is welcomed, as it offers the opportunity for physicians to help shape the future of healthcare. However, the personality traits that make a physician successful, often conflict with the qualities of a successful physician leader. In this highly interactive presentation, the differences in a physician practitioner versus a physician leader will be explored. Participants will learn their own personality traits through a self-administered assessment to identify areas of leadership strength and weakness. Using businesscoaching techniques, participants will acquire methods to strengthen their leadership capabilities.

Stress and Time Management

The majority of physicians and healthcare professionals are stressed for a variety of reasons such as the constant changes in healthcare, loss of control, life situations or just simply having 'too much on their plates'. This engaging and highly interactive session is led by two healthcare leaders, Drs. Michael Cassatly and Cindi Ackrill. With over forty years of combined clinical practice, they focus on the causes of (and the reactions to) stress that are unique to physicians and healthcare professionals. Just as physicians help their patients to understand their disease and care for themselves, as leaders, we must understand stress and how to practice self-care in order to be effective for those we lead. At the program conclusion participants will be able to:
  • Identify and describe the causes of stress among physicians and healthcare professionals.
  • Identify and describe the reactions of stress among physicians and healthcare professionals.
  • Identify and implement stress-reducing practices.
  • Identify and implement practices to become more resilient to stress.

Managing the Disruptive Physician

The incidence of disruptive behavior by physicians is increasing and is present at every medical facility. While the financial cost alone is enough to compel healthcare institutions to try and stop this destructive behavior, the most costly impact of disruptive behavior is the negative impact on the work culture. This presentation is a “must” for every medical staff committee member. Michael presents all aspects of this topic such as causes, prevalence, legal consequences and prevention. At the program conclusion participants will be able to:
  • Identify and describe the causes and incidence of physicians exhibiting disruptive behavior
  • Identify and describe the two categories of “Noisy Disruptive Physicians” and “Silent Disruptive Behavior”
  • Identify and describe how to effectively deal with disruptive physicians

Lowering Malpractice Risk

Seventy-one percent of malpractice claims are due to a break down in patient-physician communications. Furthermore, patients are much less likely to initiate a malpractice suit against a physician that they trust over a physician that they do not trust…….even for the same untoward outcome! Michael will discuss how to communicate and build trust with patients to minimize liability risk. In this interactive seminar, specific techniques to strengthen relationships and communication skills will be demonstrated and practiced by participants. Additionally, he will illustrate practice-building strategies that physicians can immediately begin using to reinforce the patient-physician relationship.

The Patient-Physician Relationship and Practice Management

The strength of the relationship between patients and their physicians greatly determines the triumph or failure of healthcare. Rarely mentioned, or never fully discussed, is the correlation between the physician’s relationship with his or her patient and the success of the physician’s practice. If not for the patients, however, physicians would not have a practice. In addition to exploring the ideal patient-physician relationship, the presenters will fully discuss the ramifications of this relationship as it pertains to practice overhead and profits, medical outcomes, medical liability, staff turnover, physician income and ultimately, physician career satisfaction. Proven business coaching skills to improve communication abilities will be demonstrated and applied by the participants in this highly interactive session. The results will yield not only more effective interpersonal relationships between physicians and patients, but also with staff and coworkers. Physicians can begin immediately using these techniques to increase their practice revenues and career satisfaction.

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