The transition in healthcare from a fee-for-service payment model to one based on value-based-purchasing is driving the concurrent transition of physicians from clinicians to physician leaders. Just as there are fundamental differences between the two payment models, there are stark foundational contrasts between physician clinicians and leaders. Adding to the physician’s burden, they very often must fulfill both roles simultaneously. Let’s examine the differences between the two physician roles and then, look at how to help physicians successfully make the transition.
Full Article A Chief Medical Officer (CMO) from a large hospital asked me to speak with a hospitalist physician who had received a patient complaint from a hospital administrator. Interestingly, the administrator had recently been a patient in the hospital and felt that this same hospitalist was rushed and preoccupied when making rounds. Furthermore, the patient administrator felt the physician did not fully answer his questions. In the past, similar complaints had been received about this same physician, resulting in lower than average patient satisfaction scores. For simplicity, let’s call this physician Dr. A.
Full Article Recently I have been consulting with a large specialty practice in the Midwest that is being purchased by the regional medical center where the physicians admit most of their patients. Both parties, the physicians and the medical center, do not understand the other parties motives for entering into this new relationship and thus, are jeopardizing the success of the new venture. Before I show how executive business coaching can be beneficial in this situation, let’s take a look at why physician-hospital relationships are changing.
Full Article Jackie, my nurse, sheepishly said, “I think I gave him Penicillin by mistake.”
“You think or you know you gave him Penicillin?” I questioned. Reading her face, I knew the answer before she spoke.
